Terms of Use – Longevo Premium
Last update: 16/07/2026
Welcome to the Longevo Premium Program, an exclusive solution developed by NeoGenomica.
This document regulates the acquisition and use of the Longevo Premium Program, which includes the same genetic content as Longevo, provision of the sample collection kit, laboratory examination, pre-examination medical consultation, post-examination medical consultation and annual clinical reevaluation of data for four consecutive years.
By purchasing Longevo Premium through the website or official channels, the customer/patient declares that they have read, understood and fully agree with these terms.
1. About Product Longevo Premium
Longevo Premium is a program that integrates, in a coordinated manner, the genetic content of Longevo, the home delivery of a sample collection kit with a buccal swab, the laboratory processing of biological material by NeoGenomica, the technical validation of the quality of the collected DNA, the issuance of a digital genetic report and a longitudinal medical journey.
The journey includes a consultation before the test, a consultation after the release of the report and a clinical re-evaluation of the data per year, for four consecutive years counting from the issuance of the initial report. Annual reevaluations do not represent new sequencing nor do they include, in themselves, a new medical consultation.
Longevo Premium is preventive and informative in nature and does not replace routine medical care.
2. Service Usage Flow
After payment confirmation, the sample collection kit will be sent to the address provided by the patient.
Upon receipt, the patient will collect the oral swab themselves, strictly following the instructions provided in the material. The sample must be sent to the NeoGenomica laboratory, using the logistics provided.
Once the material collected at the NeoGenomica NTO has been received, technical validation of the sample will be carried out.
If ready, the test will be processed, the report will be issued in digital format and made available to the patient, followed by the scheduling of genetic counseling with a specialist to discuss the results.
3. Sample Validation and sample collection
The quality of the DNA collected is an essential condition for carrying out the test. If the genetic material does not reach the minimum technical parameters required, is degraded or contaminated, a new sample collection will be necessary.
In these situations, NeoGenomica will send a new sample collection kit to the patient's address. The patient must repeat the procedure according to the instructions received. The test processing period will restart upon receipt of the new sample considered valid.
4. Genetic Consulting
Longevo Premium includes a pre-test consultation and a post-test consultation, in a remote format, with specialist doctors from NeoGenomica or accredited partner professionals.
The initial moment aims to take anamnesis, evaluate the clinical history and technically define the test to be performed. The moment after the release of the genetic test is intended for the presentation of the report, a detailed explanation of the genetic findings and individualized guidance.
After feedback, NeoGenomica will carry out an annual clinical reassessment of the data for four consecutive years. This review considers available knowledge and up-to-date clinical information provided by the patient; When there is a relevant change, communication may occur via addendum or other appropriate digital record.
The patient is responsible for keeping their contact details and pertinent clinical information up to date. Additional consultations, new sequencing, new tests or additional sample collection are not included in annual reevaluations, unless expressly contracted.
Meetings with the specialist doctor will be held via videoconference, by prior appointment, and will not constitute urgent care or medical emergencies.
5. Delivery and Access to Results
The test report will be made available exclusively in digital format and can be accessed by the patient through the official portals of NeoGenomica Análises Genômicas, through secure authentication.
The results are informative, preventive and based on scientific evidence available at the time of analysis, and should always be interpreted in conjunction with medical evaluation.
6. Payment and Purchase
The acquisition can be made through the online platform or authorized in-person channels of NeoGenomica Análises Genômicas.
The current value is presented in the contracting flow and must be confirmed before completing the purchase.
The following payment methods are accepted: credit card, PIX and in-person payment, depending on availability at the service point. Confirmation of payment is a requirement for shipping the kit and scheduling the initial consultation. The invoice will be issued in accordance with current legislation.
7. Deadlines and Logistics
The service deadlines include sending the kit, returning the sample to the laboratory, validating the material, technical processing and issuing the report, in addition to the availability of an agenda for both moments of genetic consultancy. Such deadlines may vary depending on the patient's location, logistical conditions, quality of the sample received and possible need for sample collection.
8. Withdrawal and Cancellation
The patient may exercise the right to withdraw from the purchase within up to 7 (seven) calendar days after receiving the kit, as provided for in the Consumer Protection Code, as long as the sample has not yet been sent to the laboratory.
If the material has already been sent or technical processing has started, cancellation with a full refund will not be possible. There will also be no refunds after the initial consultation.
When eligible, the refund will be made using the same payment method used, within 30 (thirty) days.
9. Patient Responsibilities
It is the patient's responsibility to provide truthful and updated information, correctly follow all sample collection instructions, send the sample within the stipulated deadline and attend the previously scheduled times.
Failure to comply with these guidelines may compromise the quality of the test, generate the need for re-sample collection and impact delivery times.
10. Service Limitations
Longevo Premium does not replace in-person medical consultations, complete clinical diagnoses or ongoing health monitoring. The annual reevaluations provided for in the program do not constitute continuous monitoring, annual medical consultation or guarantee of reclassification. The service is not intended for urgent or emergency care and does not guarantee prevention, treatment or cure of diseases. Clinical decisions should always be made in conjunction with healthcare professionals.
11. Privacy and Data Protection
NeoGenomica processes personal and genetic data in accordance with the General Data Protection Law (Law nº 13,709/2018). Registration data, health data and genetic data are collected strictly to carry out the examination, issue a report, carry out consultations and comply with legal and regulatory obligations.
Information is stored in secure environments and is not sold or shared with third parties without consent, except when required by law.
12. Information Security
NeoGenomica adopts technical and administrative information security measures, including data encryption, access control, secure authentication and protected technological infrastructure. Still, no system is completely free from risks inherent to the digital environment.
13. Intellectual Property
All content, materials, reports, interfaces and documents related to Longevo Premium are the intellectual property of NeoGenomica Análises Genômicas, and total or partial reproduction without prior authorization is prohibited.
14. Changes to the Terms
NeoGenomica may update these Terms of Use at any time. The current version will always be the one published on official channels. Continuing to use the service implies agreement with any updates.
15. Contact
For questions, support or requests:
Neogenomics Diagnostics
neocheckup.neogenomica.com.br
