How to access genetic testing
You don't need to know the name of the test. Let us know what stage you are at to receive guidance on the available options, the necessary documents and sample collection.
Access paths
Choose the situation that most resembles yours.
The team can guide access and explain test options. The clinical choice must consider your history, symptoms and previous results.
From orientation to results
See how the process works.
The steps may vary depending on the test and context. The team confirms what is needed before sample collection.
- 01
Understanding the need
Symptoms, family history and previous tests help define what needs to be investigated.
- 02
Definition of the test
The responsible professional evaluates whether a test is indicated and which strategy can best answer the clinical question.
- 03
Documents and contracting
NeoGenomica confirms the registration, documents, payment method and, when applicable, the requirements of the health plan or person responsible for payment.
- 04
sample collection and transport
The sample is obtained and sent according to the specific instructions of the contracted test.
- 05
Analysis and report
After quality controls and analysis, the report is made available through NeoGenomica's secure channels.
- 06
Conversation about the result
The responsible professional relates the report to the health history and guides the next steps.
Care journeys
Find guidance for some situations.
The contents below help organize information for the consultation. The signs can have different causes and, alone, do not confirm a genetic condition.
Frequently asked questions
Questions about request, sample collection and payment.
Does every test require a doctor's order?
Requirements depend on the test, applicable professional rules, laboratory policy and, if applicable, the health plan or payer. NeoGenomica confirms the necessary documentation; This does not replace clinical assessment.
Who chooses between panel, exome or genome?
The choice must relate to the clinical question, history, previous tests and the limitations of each method. Take this information to the responsible professional and do not choose just based on the apparent scope of the test.
Can I continue to see my own doctor?
Yes. The professional who already knows your history can discuss the relevance of the test and interpret the report in the context of your care.
Why can they request samples from family members?
In some situations, comparing the patient's sample with that of family members can help interpret variants. This strategy is not necessary in all cases and is defined according to the clinical question and the availability of the people involved.
Does the health plan cover the test?
Coverage depends on the contract, current criteria, documented indication, network and possible authorization. Check with your health plan and present documentation to staff to confirm the applicable process.
A result without a conclusive finding ends the investigation?
The result depends on the method, available knowledge and the question investigated. The responsible professional can relate it to other data and evaluate the next steps.
How is my genetic data protected?
Genetic and health data require enhanced protection. NeoGenomica uses access controls and processes information in accordance with the stated purposes and applicable legislation.
Next step
Ready to organize test access?
Tell us what stage you are at. The team explains the available options, the necessary documents and how the sample collection works.
For patients and families
Information for each stage of the journey.
Start with the topic that comes closest to your question.
